Settings
Routing is about matching the right work.
| Control | Meaning |
|---|---|
| Off | No assignment or status-change emails. |
| Only errors assigned to me | Assignment mail when the user becomes owner, and status-change mail for their assigned groups. |
| All matching workflow changes | Any matching assignment or status change in the project. |
| Environment match | all or one exact environment such as production. |
| Severity match | all or one exact severity such as error. |
| Status match | Unresolved, Closed, or All. |
Verify
Test with a real assignment.
- Make sure the recipient has project access.
- Assign an error group to the recipient.
- Change the group status as another user if you are testing assigned-to-me status mail.